Need help? You're in the right place.

On NaplesInsider you will find city tours, food experiences, and day trips — alongside boat excursions to Sorrento and the Amalfi Coast. Choosing the right one from so many options is easier with local, first-hand knowledge. Get in touch before you book: we'll help you narrow it down to the 2–3 experiences that truly match what you're looking for.

How to get in touch

Chat

The quickest way to get assistance. Even when we're offline, you can drop us a message and we'll get back to you within a few hours.

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Chat with us

Email

Prefer to write when it suits you? Reach us at help@sorrentoinsider.com. Response time: within 24 hours (though we usually reply much sooner!).

Send us an email

Already have a booking?

Pull up the voucher you received by email: it contains all the operational details and directcontacts for your service provider.

For changes or cancellations, that's usually the fastest path. If you can't reach them, we'll take it from there.

• We're based in Naples, right in the middle of it all — so what we know is current, not looked up.

• We know our partners personally, which means things get sorted fast when they need to be.

• Every experience is one we've personally vetted — so you can book knowing it's the real thing.

Quick answers to the most frequent questions.

Ferry / hydrofoil tickets

Even if your booking started on SorrentoInsider, ferry and hydrofoil tickets are issued and handled through Ferryhopper or Traghetti Lines, depending on the shipping company and availability.
As a result, any changes, cancellations, or refund requests need to go through the platform that issued your ticket.

Not sure who to contact?
Check your booking confirmation email: it will show whether your ticket was issued by Ferryhopper or Traghetti Lines, along with a dedicated booking reference. If you're still unsure, write to us and we'll point you in the right direction.

• If your ticket was issued by Ferryhopper, head to ferryhopper.com/it/my-booking and use the chat to request a change. A fee of €6 per modification applies.

• If it was issued by Traghetti Lines, you can log into your personal area or get in touch via traghettilines.it/it/contatti.

Experiences & tours

How do I modify or cancel a tour?
Use the contact details in your voucher to reach the provider directly: it's the most efficient route.
If you don't hear back or need a hand, contact us and we'll follow up on your behalf.

Cancellation and refund conditions
Each service has its own terms. You'll find the specifics on the service page and inside your booking voucher.

Voucher not in your inbox?
Take a look in your Spam or Promotions folder first. If it's not there, write to us with your full name, service date, and the email address used at checkout and we'll resend it straight away.

When it makes sense to reach out to us:
If something feels off or you just need a real person to talk to, we're here.

• you're having trouble completing a booking or your payment won't go through

• you'd like a tailored recommendation before booking

• your voucher hasn't shown up after confirming a purchase

• something went wrong before or during your experience and you'd like us to step in with the provider

We have direct relationships with our local partners and can act fast when it matters.

FAQ - Frequently Asked Questions