Renaissance Naples Hotel Mediterraneo

We had a reservation for two rooms made through the Marriott website, but when we arrived, only one room appeared in the system due to a glitch. Thankfully, Sabrina immediately helped us figure everything out and had us in both rooms quickly. Her professionalism and efficiency made a big difference after a long day of travel. The rooms themselves are a bit dated and worn, but they were clean and well-maintained. While the accommodations could use some updating, the outstanding customer service truly eclipsed any issues with the rooms. The buffet breakfast was mediocre. There was a wide variety of items, but most were of average quality. It was convenient, but not particularly memorable. The service during breakfast was minimal or absent. Throughout our stay, the staff was wonderful. A special thank you to Sabrina and Marina, who went above and beyond, not just resolving the room issue, but also helping us navigate a situation involving a local restaurant. Their kindness and support made a big difference. Overall, the exceptional service, aside from the breakfast staff, made this a positive experience. If you're looking for helpful staff and a welcoming atmosphere, this is a wonderful option in Naples.

Stayed for a night before our morning flight home. We were "upgraded" to a superior room on a higher floor but it was just a typical European room, small with a tiny bathroom. Again, it suited our needs as we just needed a room for the night. Went to the spa area for an evening soak but the hot tub was not hot at all. It was tepid at best. The beds were hard and the pillows too big and hard, it was a tough sleep. I stay in a lot of hotels around the world and found that this was one of the hardest beds that I've ever slept on.

We found respite at this hotel after our room was filled with smoke at the Moxy in Pompeii. We called on Saturday in the midst of the wildfires at Mt Vesuvius. They confirmed that there was no smoke in the Naples area. We arrived at 1 am, checked in, and slept all day to recharge. It’s a beautiful hotel. My din has good allergy and the manager verified all ingredients used prior to ordering. The food was terrific. We witnessed beautiful views of Mt Vesuvius at the rooftop restaurant. For excursions, the front desk provided us with a map of the landmarks and restaurants. We were in the midst of Naples historic landmarks. There’s significant police representation where we felt safe on these tourist locations. It’s a 5 star service hotel. Stay here and you won’t be sorry.

Booked this hotel utilizing my Marriott Bonvoy points of 59,000 points. Due to issues with my flight I was a no-show. I expected the hotel to just take away the 59,000 points I used to book this stay. Instead the hotel went ahead refunded the points and charged be almost $400 cash value for the room and refused to take the Marriott Bonvoy points. A scam. If you are a Marriott member and hold a Marriott credit card I would beware booking with this hotel. After attempting to resolve this matter with the hotel (Sabrina) via email she continued to refuse to take the points. They stated this is their policy to take cash value. Not your typical Marriott hotel. Awful local customer service.