Renaissance Naples Hotel Mediterraneo

My wife and I spent one night in this beautiful hotel as we are from Dublin and wanted to visit somewhere different. From the minute we arrived in the hotel, we were greeted with such politeness and professionalism from the receptionist Ernesto. He was amazing at his job and he is a credit to this hotel. We were expecting our room to not be ready as we arrived an hour and a half before the check in time of 3pm and we wanted to chance it, and to our surprise, our room was ready. When we got to our room, we dropped our bags and went downstairs to the O’Koffi bar and Vicenzo was our waiter. He was fantastic, charming and very kind to us. Later on in the evening we went to the rooftop bar and Francesco looked after us so well. He came over to us regularly to see if we needed anything and he incredible at his job. The hotel is beautiful, food was delicious, the jacuzzi on the rooftop on the 10th floor is a sight to behold as it has amazing views of all Naples but what stood out to me was the staff. They went above and beyond to make our stay enjoyable and made us feel welcomed. We will definitely return again in the near future.

wonderful clean hotel. Good location! Great staff. I loved the beautiful lobby and decor. This is a beautiful place and very clean!! Rooms are good and i did not find it to be a noisy hotel. Great service. They have places to eat at this hotel. I look forward to staying here again!!

This property had very friendly staff! Always helpful and willing to go above and beyond. Special kudos to the staff for Housekeeping and the Bellmen as they were excellent. If you like to have your rooms nice and cold then this is perfect!

I am a Titanium Elite Member and recently stayed at the Renaissance Naples Hotel in Italy. I chose this property despite higher rates than other, more prestigious sea-front hotels in the region, specifically to remain loyal to Marriott Bonvoy. Unfortunately, my experience fell far below expectations for both the price paid and Marriott standards. Key issues during my stay: • Elite Upgrade Denied: Despite my Titanium status and week-long stay, I was not granted a complimentary upgrade and was told no upgrade would be provided at any point. • Breakfast Restrictions: The buffet protein options were limited, and when I requested boiled eggs or an egg-white omelette due to medical dietary restrictions (cholesterol concerns), my request was denied unless I paid extra. • Lack of Elite Amenities: The hotel has no lounge. When I requested complimentary water or a coffee machine while working remotely from my room, these were refused and water was charged. • Unexpected Parking Costs: No parking fees were disclosed at check-in, yet at check-out I was charged €36 per day for parking plus €30 per electric vehicle charge. • Cleanliness & Health Concerns: Throughout my stay, I experienced allergic reactions (eyes and throat), which I believe were caused by excess dust in the room or an unclean air-conditioning system. • Service Quality: Interactions with reception and management were consistently cold and dismissive, lacking the hospitality expected at a Marriott Bonvoy property. Overall, the quality, service, and value provided were significantly below expectations, particularly given the high rates charged and Marriott Bonvoy branding.