Renaissance Naples Hotel Mediterraneo

This hotel is conveniently located near tourism attractions and famous restaurants. The friendly staff and valet parking (around €35 per day) make it a great choice.

La colazione a buffet molto varia con un'ottima scelta tra dolce e salato.Ottima la qualità dei prodotti.La sala,luminosa e accogliente ha reso l'atmosfera molto rilassante. Il personale è stato particolarmente attento cordiale e disponibile.Il tutto ha reso questa colazione con amiche ,indimenticabile. Non vediamo l'ora di tornarci!Top

Ero già stata al 7 piano per la colazione… Da provare. Non vi sto a descrivere la quantità di cose e la scelta tra cose dolci e salate…E il panorama tra i più belli della zona del centro. Sempre speciale Pina, che in sala si distingue per professionalità e grande gentilezza!!!!

I have stayed exclusively in Marriott properties for business and leisure for over 26 years and am a lifetime Titanium Elite Member. I have never been more frustrated with a property and specifically the Front Desk Staff than the Renaissance in Naples. 1) Did not properly alert guests that there was a taxi strike in Naples the day of our departure and we missed our train to Rome after sprinting through the subway system. When I called to suggest they do more, the staff member was defensive and negative saying they had put signs out and making it my fault. No apology. No concern for my situation. Just plain nasty. Neither my wife nor I saw a sign plus a sign did us no good sitting in our room getting ready thinking we had time. 2) Front Desk claimed they were trained Navigators but had little to no good suggestions about things to do and were annoyed when I asked. Again, barely even tried like I was a bother to them. 3) upon arrival there was little to no recognition of my loyalty status, and the upgrade provided was just a normal room with a lousy view. I called down to ask about an upgrade … no answer… so I walked down and asked. We were provided a much nicer room with a view but it seemed like a hassle to the front desk person. I’m not being high maintenance … every other Marriott I stay at recognized loyalty at check-in, welcomed guests, checked to see that a room was a good one or explained why it wasn’t possible to do better. In short, they cared about the people who were their guests. This Front desk seemed to care about how soon they could leave, every single one of them. The people that DID care was the servers, cleaning staff, and mostly doormen who jumped to try to help us, pointed us to directions etc…. First time in 26 years I’ve been this disappointed