Renaissance Naples Hotel Mediterraneo

This hotel was recommended to me by a friend - wow - am I glad I took his recommendation! The location of the hotel is perfect - easy walking distance to the town and the port (for day trips) . I was lucky enough to get an upgrade - yay! So was on the top floor. Which lucky for me was next to the outdoor spas. There is a hot and cold spa bath out on a fabulous balcony area with stunning views of the city and the Mediterranean. It was an absolute life saver on the super hot days that I was there to be able to come back to the hotel each evening and have a cold spa! Looking out at the stunning views! The staff are super professional and so helpful - with your luggage, with recommending how I should get to the airport and also sorts of other helpful hints. I would HIGHLY recommend you stay here if you are ever in Naples.

L’hotel gode sicuramente di una posizione strategica, perfetta per chi vuole esplorare Napoli e trovarsi a pochi passi dai principali punti di interesse. Il vero punto di forza è la terrazza sul tetto: fare colazione con una vista mozzafiato sul porto è un’esperienza davvero piacevole e suggestiva. Tuttavia, la qualità della colazione lascia a desiderare. Nonostante sia proposta come continentale, i prodotti offerti risultano piuttosto industriali e poco curati, il che stona con il contesto e le aspettative. Le camere, così come i bagni, appaiono datati e avrebbero bisogno di una ristrutturazione per offrire un soggiorno più confortevole. Nel complesso, il prezzo richiesto non è del tutto giustificato rispetto ai servizi effettivamente offerti. Con qualche intervento mirato, potrebbe davvero fare la differenza.

We found respite at this hotel after our room was filled with smoke at the Moxy in Pompeii. We called on Saturday in the midst of the wildfires at Mt Vesuvius. They confirmed that there was no smoke in the Naples area. We arrived at 1 am, checked in, and slept all day to recharge. It’s a beautiful hotel. My din has good allergy and the manager verified all ingredients used prior to ordering. The food was terrific. We witnessed beautiful views of Mt Vesuvius at the rooftop restaurant. For excursions, the front desk provided us with a map of the landmarks and restaurants. We were in the midst of Naples historic landmarks. There’s significant police representation where we felt safe on these tourist locations. It’s a 5 star service hotel. Stay here and you won’t be sorry.

We had a reservation for two rooms made through the Marriott website, but when we arrived, only one room appeared in the system due to a glitch. Thankfully, Sabrina immediately helped us figure everything out and had us in both rooms quickly. Her professionalism and efficiency made a big difference after a long day of travel. The rooms themselves are a bit dated and worn, but they were clean and well-maintained. While the accommodations could use some updating, the outstanding customer service truly eclipsed any issues with the rooms. The buffet breakfast was mediocre. There was a wide variety of items, but most were of average quality. It was convenient, but not particularly memorable. The service during breakfast was minimal or absent. Throughout our stay, the staff was wonderful. A special thank you to Sabrina and Marina, who went above and beyond, not just resolving the room issue, but also helping us navigate a situation involving a local restaurant. Their kindness and support made a big difference. Overall, the exceptional service, aside from the breakfast staff, made this a positive experience. If you're looking for helpful staff and a welcoming atmosphere, this is a wonderful option in Naples.